Privacy policy
Who we are
This website is run by Heritage Homes Roofing & Building Contractors Ltd (company number 16188228), 16 Heronsgate Trading Estate, Paycocke Road, Basildon, Essex SS14 3EU. We are the data controller for the personal details you send us through it, which means we decide how they are used and we are responsible for looking after them. You can contact us about this policy at heritagehomes2024@aol.com.
What we collect
When you send an enquiry, we collect what you enter in the form: your name, phone number, email address, postcode, the services you are interested in and your message. We also record the date and time and the page you sent it from. Your IP address is not saved with your enquiry: we keep only a scrambled, one-way code made from it, which we use to stop the form being flooded with messages. If you phone or email us instead, we use and keep the details you give us in the same way.
Why we use it
We use your details to reply to your enquiry, arrange a survey and prepare a quotation. Our lawful basis is that you have asked us to take these steps before entering into a contract, and our legitimate interest in responding to the people who contact us. We do not use your details for marketing and we never sell them.
Who sees it
Your enquiry is stored on our website hosting and sent to us by email. The companies that provide our hosting and email process it on our behalf and only as we instruct. We do not share it with anyone else unless the law requires us to.
How long we keep it
If you do not go ahead with any work, we delete your enquiry within twelve months. If you become a customer, we keep the records we need for the job, its guarantee and our accounts for up to six years after the work is finished.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal details we hold about you
- ask us to correct anything that is wrong
- ask us to delete your details
- object to, or ask us to restrict, how we use them
Email heritagehomes2024@aol.com to use any of these rights. If you are unhappy with how we have handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
We will update this page if anything changes.